What we do...
After our first free introduction and discussion of your needs, we visit your business as a mystery guest.
Every consultancy begins with a mystery visit, and sometimes that’s all there is to it! After our visit, you will receive a detailed report of our experience.
If you have indicated that there are problems within your company, we will discuss possible solutions with you in a personal conversation.
We have extensive experience in training, but also in 'on the job' consultancy opportunities. This applies to service, management, and even in the kitchen.
Of course, we aim to create a good collaboration within your possibilities and budget!
Mystery Guest
After our first conversation, we visit your company unexpectedly. We make a reservation, and from that moment on, our mystery guest report begins.
We act as a guest and experience the visit as customers do, but with a professional eye. We will make use of the services that are standard in your business and as 

you’ve shared with us in your vision. Any control points you may have indicated will be included in our visit.
After our visit, you will receive a report from us. This report contains professional points of attention, but above all, a vivid story of our experience at your company.
Ultimately, it is about meeting and hopefully exceeding the expectations and experiences of a guest. You can choose to do this once or with a frequency of once per quarter. If quick action is necessary, we advise conducting 3 visits in a short period so we can quickly collaborate with you on solutions.

Consultancy
We have years of experience in 'on the job' solving structural problems. We bring extensive experience and dive deep to identify problems and find a solution with you! 
These could be  problems of a strategic, practical, financial, personnel, logistical, or personal nature, and we can be your partner in these areas.
During our conversation, we will discuss an estimate  of time and space with you and also sketch out a plan for the path to follow.

Purchase Guidance
Are you planning to start a hospitality business? We would be happy to be your partner! Not to take on the role of a hospitality broker, but when you have advanced
interest in a business, we are happy to be your sparring partner. Sometimes, the dream of starting a business can cloud your judgment, and we want to help you avoid
making the wrong choices and work together to see if the price, location, concept, size, and everything else involved in starting a business align with your plans.
Over the years, we have been involved in the startup of bars, restaurants, luxury hospitality in casinos, hotels, lunchrooms, and catering businesses at all levels